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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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ijeoma agurd

April 20, 2024

1  out of  5 rating by ijeoma agurd
"Really disappointed to leave this review after being with this agency for 7 years, they left me unattended. As a busy business owner I have my auto insurance on auto pay, I moved and did not update my address, State Farm unlike many other agencies does not have a 1800 # for business they always refer you back to the agency! I can admit it was an oversight to not update my address, but also the agency had my address marked in as undeliverable for some time, at no point in time did the agency text or call to ask for a new address. When I discuss with a Claudia she lied & stated one of her coworkers told me my insurance would be canceling in October, and they sent multiple text etc I have a fleet of over 10 vehicles, insurance in my industry is a must I say all that too say. The lack of accountability from her & the owner was quite disappointing he kept mentioning how they have a lot of customers & somethings they do and don’t do in terms of follow up. I know I was just another number and they dropped the ball by not notifying me of policy changes asking for address etc. Moral of the story pay close attention to your policy and billing do not relay on auto pay with this agency. As stated they have a large volume of clients."
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leonardo sigaran

April 17, 2024

5  out of  5 rating by leonardo sigaran
"Jasmine is a very patient and understanding person! Call her today!"
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Big mike Dumping Services

April 12, 2024

5  out of  5 rating by Big mike Dumping Services
"Debby from State Farm deserves every single star in the galaxy for her exceptional service! From the moment I reached out, she was like a guiding light, walking with me every step of the way through my insurance needs. Her dedication, professionalism, and genuine care made the entire process seamless and stress-free. If you're looking for top-notch service and a true partner in navigating your insurance journey, look no further than Debby with Robert James State Farm!!"
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Costello Knight

April 5, 2024

5  out of  5 rating by Costello Knight
"Ms Paula is awesome 😎"
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Liam Dowling

March 11, 2024

5  out of  5 rating by Liam Dowling
"Yanis was super helpful and nice. I’ve dealt with so many insurance companies and set up a new policy many many times - this was by far the most pleasant and felt like the most honest. Thank you, Yanis"
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Eddie Hill

February 23, 2024

5  out of  5 rating by Eddie Hill
"Paula Jordan is Awesome! She helps in a way that makes you feel at ease and I applaud her kindness and professionalism."
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Christine Smith

February 20, 2024

5  out of  5 rating by Christine Smith
"I had been with my original State Farm agency for over 20 years when my agent retired. She promised she would put me with someone good and who I could trust. She did not disappoint! The Robert James agency has been wonderful! Paula Jordan has been an excellent agent/service rep. Always looking out for things if they need to be updated or letting us know about ways to save a little money. She is quick to reply to my email or voicemail and follows up on anything she promised to do. I would highly recommend this agency!"
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Thomas White

February 19, 2024

5  out of  5 rating by Thomas White
"I was with this insurance company for a long time ( won't name the company) I fell on some hard times and I was seeing my monthly bill was going up and I didn't know why, kinda made me feel some type of way so I decided it was time for a change so I put myself out there shopped around until I knew I had a better insurance company for me and my family. Paula you are awesome thanks for working with us."
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Selena Moore

February 16, 2024

5  out of  5 rating by Selena Moore
"Debby Snodgrass gave me wonderful service today. She not only sent the documents I needed she also stayed and waited on the phone with me too make sure they were received."
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Tangie 5star Braid

February 14, 2024

5  out of  5 rating by Tangie 5star Braid
"Ms Paula Jordan is amazinggggggg. She goes above and beyond. Since dealing with her for years she has never disappointed me. She really cares about her customers and I thank her so much for all she do. ❤️❤️❤️❤️"
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Julio López

February 5, 2024

5  out of  5 rating by Julio López
"Muy amables , el servicio de la agente claudia maravilla es excelente.!"
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Tracy Halley

January 9, 2024

5  out of  5 rating by Tracy Halley
"Yanis was excellent! He provided us with great customer service and information we were not aware of. Will definitely use him again."
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Brandon Curson

December 26, 2023

5  out of  5 rating by Brandon Curson
"I recently purchased a Tesla and had the pleasure of working with Yanis, a State Farm Agent who redefined exceptional service. Not only did Yanis display a profound understanding of both home and auto insurance, but his expertise in bundling policies for maximum value truly stood out. Yanis effortlessly navigated the complexities of insurance, tailoring a package that perfectly suited my needs. His knack for explaining intricate details in a clear, accessible manner showcased his deep knowledge and commitment to ensuring I made informed decisions. What truly sets Yanis apart is his innovative approach to bundling policies. His creativity in crafting a comprehensive plan that not only safeguarded my new Tesla but also optimized my home coverage was remarkable. He meticulously curated a solution that not only saved me money but also offered unparalleled peace of mind. Yanis's dedication to his clients is evident in his personalized approach and unwavering commitment to finding the best economical options. His professionalism, coupled with an innate ability to understand and meet individual needs, makes him an invaluable asset to State Farm. I wholeheartedly recommend Yanis to anyone seeking unparalleled expertise and stellar service in the insurance realm."
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Nigil Ejike

December 22, 2023

5  out of  5 rating by Nigil Ejike
"Erika Maxwell assisted me with purchasing a life insurance policy. She was very professional and helped me choose the best policy that accommodated my family’s needs, as well as, my budget. Her expertise made the experience seamless and convenient, and I’m glad to say that I made the right choice with State Farm."
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Fanice Maxwell

December 19, 2023

5  out of  5 rating by Fanice Maxwell
"Erika demonstrated the professionalism and sincerity I looked for in an agent. Erika was not only polite but truly knowledgeable about the different types of life insurance policies available. She helped me select the best option for me."
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Atiya Vereen

December 18, 2023

5  out of  5 rating by Atiya Vereen
"I could truly brag about State Farm and the way they helped me. I had came back in town from a homegoing service for my friend’s mother and after the service I knew that I needed an insurance policy for my parents. As a millennial we tend to think about these things very rarely and when we do think about them we get unmotivated because we don’t know where to start. I reached out to Erika Maxwell who provided me with excellent customer service and made the process seamless. Because we were close in age she was able to recommend a life insurance policy for myself that was affordable and perfect for me also. Now, not only do I have both my parents covered, I have myself covered as well, so when the day comes I am fully prepared. Please Choose Robert James- State Farm Insurance and when you do ask for Erika Maxwell she will help you get things in order!"
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Valeria Rojas

December 8, 2023

5  out of  5 rating by Valeria Rojas
"I was shopping around for car insurance as it was that time of the year and a friend had recommended Belen. I reached out to her and she was super responsive and answered any question I had! Great service overall!! 10/10"
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Jouvens Mocombe

November 13, 2023

5  out of  5 rating by Jouvens Mocombe
"He was very polite and respectful. He answered all questions and was very helpful. Great service!!"
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Catherine Singer

November 10, 2023

5  out of  5 rating by Catherine Singer
"It was time to reassess my auto and home insurance needs. I turned to State Farm and Paula Jordan with the Robert B. James Agency was awesome! So easy to deal with and to customize the policies for my needs. I greatly appreciated the excellent customer service and her knowledge."
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jessy collado

November 8, 2023

5  out of  5 rating by jessy collado
"Claudia has been our go-to for close to 10 years now. Not only is she patient but she is knowledgeable about all things. She knows my entire family on a first name basis and truly takes her time to explain things in depth to make sure we fully understand. Wether its my parents or siblings, she is genuinely happy to talk to us and ready to help."
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Jon hardnick

November 6, 2023

5  out of  5 rating by Jon hardnick
"Yanis has excellent. I’ve been without insurance for months and he was able to get me covered. He carefully explained to me which coverage would best fit my needs and family needs. He was very reachable via email and phone. Things you want from your agent. I’m happy with my overall experience with Yanis."
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Shari Linson

November 6, 2023

5  out of  5 rating by Shari Linson
"Yannis is great. I highly recommend."
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Joseph Salvador

October 25, 2023

5  out of  5 rating by Joseph Salvador
"Brianna has been a huge help every time i needed help. Now its all i can rely to, thanks to the experiences i had."
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Valencia Joseph

August 31, 2023

5  out of  5 rating by Valencia Joseph
"I've been an auto and renters insurance customer with Robert James for quite a few years now, since moving to the Atlanta area. I had a fantastic customer experience with Felicia Rowe, an office staffer, who called to make me aware of someone trying to obtain policy information, saying my policy was their policy. Ms. Rowe handled them professionally and respectfully from the exchange she recapped to me and did not divulge any information after ascertaining that they were not, in fact, the policyholder. It is nice to know we can rest assured that our customer information is safe and secure and the staff knows the right questions to ask to match information and ensure data security. Thank you, Felicia! Its a smart move to trust the Robert James Agency for all your insurance needs."
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omar martinez

August 30, 2023

5  out of  5 rating by omar martinez
"Llevo años con State Farm y puedo decir q el servicio es el mejor Claudia Maravilla siempre nos atiende con cualquier pregunta o duda , problema q tengamos siempre es un placer para nosotros! Omar Martínez & Rosie Fino"