Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of X-99YT Siggers

X-99YT Siggers

September 11, 2026

5  out of  5
rating by X-99YT Siggers
"I would like to say that I had an amazing experience with Paula ( from State Farm) She was very helpful and very polite. She is really knowledgeable about her job. She tries her absolute best to get you what you need. I really appreciate her. She’s a treasure!!!"
We responded:
"X-99YT, thank you for the amazing review! Our Austell insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Robert James, your State Farm Agent "
Profile photo of Dawn Farris

Dawn Farris

September 10, 2026

5  out of  5
rating by Dawn Farris
"I have been a client of Statefarm for over 29 years. Paula has been my agent for many many years with the most amazing service. Anytime, I call the office I get the best customer service and all my needs are always taken care of."
We responded:
"Thank you for the 5-star review, Dawn! We’re proud to serve the Austell community and truly appreciate your support. "
Profile photo of Andrea Shannon

Andrea Shannon

September 10, 2026

5  out of  5
rating by Andrea Shannon
"Paula was very helpful and answered all of my questions. She even gave me some good news. 😀 Thank you!"
We responded:
"Thank you so much for the 5 stars, Andrea! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of M B

M B

September 4, 2026

5  out of  5
rating by M B
"Paula Jordan was amazing. We had a lot to go over. On for a long time but she was patient explaining all options for life insurance changes . Thank you, Paula."
We responded:
"Hi M, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Robert James, Your State Farm Agent "
Profile photo of Julius Tolliver

Julius Tolliver

September 2, 2026

5  out of  5
rating by Julius Tolliver
"MS. Debby was perfect and funny in her own way. She definitely helped me out with getting my insurance transferred from a different state."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Itzzz Jess

Itzzz Jess

August 24, 2026

5  out of  5
rating by Itzzz Jess
"Very good service from Yanis! Well explained and understood. Thank you for everything."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Austell. "
Profile photo of A. Hutton

A. Hutton

August 20, 2026

5  out of  5
rating by A. Hutton
"I have truly appreciated working with this office for the last few years. They do an amazing job communicating updates regarding policy updates and communicating ways to save money. I would highly recommend this office. Debbie is one of the staff members here and she is really the sweetest and understands State Farm's products and services well."
We responded:
"A., thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Profile photo of Tara Caldwell

Tara Caldwell

August 14, 2026

5  out of  5
rating by Tara Caldwell
"Paula is the best and so patient. Superior customer service, which is hard to receive these days. Call Paula and she’ll get you great rates and better insurance coverage"
We responded:
"Thank you so much for the 5-stars, Tara! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Profile photo of Amy Stieglitz

Amy Stieglitz

August 10, 2026

5  out of  5
rating by Amy Stieglitz
"Debby was very helpful in getting my home and auto bundled."
We responded:
"Amy, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Austell insurance team is always here and happy to help. "
Profile photo of Alonzo Lamb

Alonzo Lamb

July 20, 2026

5  out of  5
rating by Alonzo Lamb
"Paula was excellent! Her customer service was above and beyond!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Austell. "
Profile photo of Courtney Miller

Courtney Miller

July 20, 2026

5  out of  5
rating by Courtney Miller
"Great customer service"
We responded:
"Courtney, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Austell. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Robert James and Team "
Profile photo of Linda Trotter

Linda Trotter

July 14, 2026

5  out of  5
rating by Linda Trotter
"It was so easy to change my insurance. Jordan was thorough and answered all my questions. He helped me save money and I appreciate everything he did."
We responded:
"Linda, thank you for the amazing review! Our Austell insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Robert James, your State Farm Agent "
Profile photo of Arunav Baruah

Arunav Baruah

July 14, 2026

1  out of  5
rating by Arunav Baruah
"I am incredibly disappointed with the service from this state farm agency. I had used them for my car insurance and had used the multiple products promotion [where one can insure other personal items] to get a discount on my car insurance. I had asked the agents multiple times if my IPad would qualify and they confirmed it would. So, I paid the initial premium to insure it. However, just before the payment for my car insurance, they notified me that my IPad would not qualify for the promotion. This happened 2 days prior to my bill payment and when I tried to check with them if there were other personal items they can use, the agents were not responsive at all. Considering that it was a mistake on their part [despite me checking with them multiple times] and bringing it up just a couple of days before payment was due; I would have expected them to be responsive. So, I will not be continuing my insurance policy with them and would advice others to stay away as well."
Profile photo of Francisco Nava

Francisco Nava

July 13, 2026

5  out of  5
rating by Francisco Nava
"Paula Jordan is always friendly and amazing!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Robert James’s Team. "
Profile photo of talisa billingsley-boyd

talisa billingsley-boyd

July 1, 2026

5  out of  5
rating by talisa billingsley-boyd
"I have a really great experience with Paula every time we have communicated she is always nice and very knowledgeable about my questions and concerns ❤️"
We responded:
"Thank you so much for the 5-stars, talisa! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Robert James’s Team anytime."
Profile photo of crystal Richardson

crystal Richardson

June 24, 2026

5  out of  5
rating by crystal Richardson
"Felicia really went above and beyond to help me. Thank you for great service"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Robert James’s Team. "
Profile photo of Shana Brown

Shana Brown

June 19, 2026

5  out of  5
rating by Shana Brown
"More than pleasant experience speaking with Paula to get my questions answered."
We responded:
"Thank you for taking the time to leave such a great review, Shana. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of chrissy _.

chrissy _.

June 11, 2026

5  out of  5
rating by chrissy _.
"Paula was amazing! She was quick, friendly, and got the job done efficiently. She made the entire process easy and stress-free with her professionalism and positive attitude. I truly appreciate her excellent customer service and would highly recommend her to anyone needing assistance. Thank you, Paula!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Robert James’s Team. "
Profile photo of Sienisha Cooper

Sienisha Cooper

June 11, 2026

5  out of  5
rating by Sienisha Cooper
"I’ve been working with this office over the past year and a half. Paula is who helped me with getting my policy started. We worked together to find all of the discounts I qualified for and I was able to get the best rates compared to other companies. Today I called the office because of an issue with my premium, Paula called me back within 20 minutes to inform me that the issue has been resolved. I would highly recommend working with this office! Thanks again, Paula!"
We responded:
"We are grateful for your 5-star review, Sienisha! Thanks for taking a moment to share your positive rating of State Farm Agent Robert James’s Team here in Austell . "
Profile photo of Jackie Kenney

Jackie Kenney

June 5, 2026

5  out of  5
rating by Jackie Kenney
"The staff was friendly, knowledgeable, and professional. Thanks so much for your help.
Jackie-Mold Experts of Atlanta LLC
Restoration Experts of Atlanta LLC"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Robert James’s Team. "
Profile photo of Silvia Henríquez

Silvia Henríquez

May 30, 2026

5  out of  5
rating by Silvia Henríquez
"Amazing person always ensuring I have peace of mind when I have my car insurance"
We responded:
"Thank you for the fantastic review, Silvia! We are always here to help with your insurance needs here in Austell . "
Profile photo of Raquel Henriquez

Raquel Henriquez

May 30, 2026

5  out of  5
rating by Raquel Henriquez
"Amazing service! Makes me feel safe and secure knowing I have this insurance :)"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Profile photo of David Gairhan

David Gairhan

May 29, 2026

5  out of  5
rating by David Gairhan
"Had a great experience with Paula and the Robert James Team in converting all my insurance to State Farm. It's been awhile but we are back. Thank You!!!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of Aniya J

Aniya J

May 19, 2026

5  out of  5
rating by Aniya J
"Felicia R. was super friendly to work with and made switching to State Farm a pleasant experience for me. 10 out of 10 for her."
We responded:
"We are grateful for your 5-star review, Aniya! Thanks for taking a moment to share your positive rating of State Farm Agent Robert James’s Team here in Austell . "
Profile photo of Yunior Arzate

Yunior Arzate

May 14, 2026

5  out of  5
rating by Yunior Arzate
"yanis was very helpful and very kind very good at his job"
We responded:
"Thank you for the fantastic review, Yunior! We are always here to help with your insurance needs here in Austell . "