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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tracey Brown

Tracey Brown

November 18, 2024

5  out of  5
rating by Tracey Brown
"I had a question about my premium increase, and Belen Valle was helpful in explaining everything clearly. She even introduced me to a program that could save me an additional 10%, which I really appreciated. Excellent customer service—thank you, Belen."
We responded:
"We're happy to hear about your positive experience, Tracey! Thank you for taking the time to acknowledge Belen's efforts. I'll make sure she sees your very kind message! We're here to help, so let us know if you need anything else! "
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Angela Smith

November 18, 2024

5  out of  5
rating by Angela Smith
"Paula was very helpful and knowledgeable about my situation. I felt comfortable talking to her and I was able to ask her any questions that I had. Pleasant, kind, and helpful!!! Enjoyed the experience!"
We responded:
"I'm so glad to hear it, Angela! Thank you very much for taking the time to share your experience with Paula! It's wonderful to hear how helpful she was, and I'm sure she was glad to help. I'll be sure to pass along your appreciation to her. If you need anything else, just let us know! "
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Mary Anne Fritz

November 15, 2024

5  out of  5
rating by Mary Anne Fritz
"Paula is fantastic. She definitely knows her job. She took the time necessary to resolve my dilemma and get a great outcome. With her knowledge she new who to contact and didn’t just stop with one explanation."
We responded:
"I'm so glad to hear it, Mary! Thank you for taking the time to share your positive experience with Paula! We're very fortunate to have her on our team, and I'm happy to hear you're pleased with her assistance. Feel free to let us know if you have any questions about anything or need further assistance! "
Profile photo of Jasmine Nesbeth

Jasmine Nesbeth

October 23, 2024

5  out of  5
rating by Jasmine Nesbeth
"Belen Valle has always been so much help to me with any an everything I need done."
We responded:
"Thank you for your kind words! We're thrilled to hear that Belen has been so helpful with all of your needs. Our team is dedicated to providing exceptional service, and we’re glad that Belen continues to deliver. We appreciate your trust and look forward to assisting you in the future! "
Profile photo of Mary Rodriguez

Mary Rodriguez

October 15, 2024

5  out of  5
rating by Mary Rodriguez
"Excellent service and prices."
We responded:
"Thanks for the review! Please feel free to let your friends and family know about our State Farm office as well! "
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Lee Ross

October 4, 2024

5  out of  5
rating by Lee Ross
"Paula Jordan was great with helping me understand my policy, make updates and ensure I was clear with all we discussed. Great to have real people (not AI bots) that can help."
We responded:
"Thank you for your feedback, Lee! I'm glad to hear that Paula was so helpful in guiding you through your plan and updates. And I completely agree-talking to a real team member to help makes all the difference! If you have any more questions or need further assistance with your insurance needs, feel free to reach out anytime! "
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david galvan

October 3, 2024

5  out of  5
rating by david galvan
"Belen valle was super professional and easy to deal with. She met all my concerns and went above and beyond"
We responded:
"Thank you for your kind words! We're delighted to hear that Belen provided such professional and attentive service. She truly exemplifies our commitment to going above and beyond for our State Farm customers. If you have any further questions or needs, we're always here to help!"
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Michael Collins

September 27, 2024

5  out of  5
rating by Michael Collins
"Great professional service, exhibited a disposition to assist you with insurance cliam. I was greeted with a very friendly greeting, and immediately rendered assistance."
We responded:
"We appreciate your positive review, Michael! Our team is happy to help however we can, and it's important to us that you feel comfortable during the process. If you need anything else or have questions, please feel free to reach out. "
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Kelly D

September 26, 2024

5  out of  5
rating by Kelly D
"My family has been with Robert James State Farm agency since 2004 and we've always had exceptional service for home, life and auto. We've had claims through the years and have never had any issues getting the coverage we need. All of the staff in his office are friendly and professional. Most recently, Debby S spent a long time on the phone with me making sure we were getting the best price for our auto insurance. I highly recommend Robert James and State Farm!"
We responded:
"Thank you so much for your wonderful review, Kelly! I’m truly grateful for the long-standing loyalty we've received from you and your family! It means a lot to us to hear that you’ve consistently received exceptional service from our team. We feel very fortunate to have you stick around with us for so many years. Debby also greatly appreciates your kind feedback! If you need anything, we're always here for you. "
Profile photo of dusniel martinez

dusniel martinez

September 26, 2024

5  out of  5
rating by dusniel martinez
"Gracias a State Farm por su excelente servicio y a su Tim de trabajo por su amabilidad y apoyo, en cada momento que se necesita están hay siempre para ayudar a todo el que los necesite gracias Belen. LOS RECOMIENDO 100% muchas gracias por su trabajo"
We responded:
"¡Muchas gracias por la reseña! Fue un placer ayudarlo con sus necesidades de seguro."
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Jacks T

September 13, 2024

5  out of  5
rating by Jacks T
"Belen was a great agent. She explained everything about my policy in a way that I understood. She was patient with me. Communication was great as well!"
We responded:
"We appreciate your five-star review! It's important to us to create a comfortable environment and make sure you feel informed, so I'm glad to hear Belen was able to do so for you! Feel free to reach out if you have any questions about your insurance coverage. "
Profile photo of Chan S

Chan S

September 10, 2024

5  out of  5
rating by Chan S
"Paula Jordan is an amazing agent at the Austell StateFarm branch!! Every time I speak with her she’s always so helpful and professional! 5 star experience every single time! Thank you Paula!"
We responded:
"Thank you for sharing such a wonderful review of Paula and the exceptional service she provides! We're thrilled to hear that each interaction with her has been a 5-star experience. Paula's commitment to professionalism and helping our customers is truly appreciated. We look forward to continuing to meet your needs with the same level of service"
Profile photo of Beverly Hood

Beverly Hood

September 5, 2024

5  out of  5
rating by Beverly Hood
"I visited the Robert James State Farm Agency today. Claudia M was the agent that assisted me with the transfer of My policies. Claudia was both well informed she also have awesome customer service skills. My thanks to you Claudia for you time and service in this matter"
We responded:
"Thank you so much for taking the time to share your experience with our office! We're delighted to hear that Claudia provided you with excellent service and helped ensure a smooth transfer of your insurance. Your kind words highlight her commitment to being well-informed and delivering top-tier customer care. We appreciate your trust in our State Farm office and look forward to continuing to serve you!"
Profile photo of Agynes Broesche

Agynes Broesche

August 5, 2024

5  out of  5
rating by Agynes Broesche
"I have had State Farm for at least 50 years and with Robert James agency for about 10 years. They have always been most helpful, but last Friday, Paula and today Belen were most pleasant, professional and helpful. They helped me swop cars on my insurance seamlessly and I appreciate them"
We responded:
"Wow, Agynes! Thank you so much for your kind words! We truly appreciate your long-standing support to State Farm and our agency. It’s wonderful to hear that Paula and Belen were recently helpful with your insurance, and it's been such a pleasure for all of us to assist you over the past decade. Your appreciation means the world! We're always here if you need anything. "
Profile photo of Ramona Lovejoy

Ramona Lovejoy

August 2, 2024

5  out of  5
rating by Ramona Lovejoy
"Belen was very, very helpful and friendly. Great experience."
We responded:
"Thank you for your lovely review, Ramona! I'm very glad Belen was so helpful and nice when she assisted you! I'll let her know you're content with her service. If you need anything else, feel free to reach out to us. "
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Francisco Nava

August 2, 2024

5  out of  5
rating by Francisco Nava
"Both Belen and Felicia were both great and very helpful with me."
We responded:
"We appreciate your review, Fransisco! I'm so glad Belen and Felicia were able to help you out with your insurance needs! If you need help with anything else, feel free to contact us. "
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Sierra Reed

July 29, 2024

5  out of  5
rating by Sierra Reed
"Debbrah was absolutely amazing to my husband and I. It’s rare to receive great customer service from a real person these days, unfortunately. We look forward to working with this team and supporting local businesses."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience and appreciate your support. We look forward to continuing to work with you on your insurance needs!"
Profile photo of Dawn Watkins

Dawn Watkins

July 25, 2024

5  out of  5
rating by Dawn Watkins
"Paula Jordan you are amazing! Thanks for all your hard work."
We responded:
"It's so kind of you to leave us this review, Dawn! Paula would like you to know that you're welcome and she's happy to help! We're here if you need anything. Thank you for choosing us for your insurance needs! "
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Steven Reyes

July 23, 2024

5  out of  5
rating by Steven Reyes
"La señorita Belén era muy amable con mi nuevo póliza, yo recomiendo a todos este localización. Gracias a Belén por su ayuda!"
We responded:
"¡Gracias por tus amables palabras! Nos alegra saber que Belén te brindó un excelente servicio con tu nueva póliza. Agradecemos tu recomendación y esperamos seguir sirviéndote en el futuro."
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Nicolas Sandy

July 22, 2024

5  out of  5
rating by Nicolas Sandy
"Belen was so helpful from start to finish on getting me insurance. She’s very knowledgeable all around, best experience I had here with State Farm."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Belen provided you with such a positive experience. We'll be sure to pass along your compliments. "
Profile photo of Rodolfo Dominguez

Rodolfo Dominguez

July 17, 2024

5  out of  5
rating by Rodolfo Dominguez
"Belen always helps me and makes things simple and fast 5 stars all the way !!"
We responded:
"Thank you so much for the five-star review, Rodolfo! I'm so pleased to hear that Belen has been helpful and efficient with her service! We're happy to assist you whenever you need it. "
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Deborah Sanya

June 27, 2024

5  out of  5
rating by Deborah Sanya
"Mr.Yanis has been my agent for a few years now and I have only received the utmost best in customer service. His follow-up is impeccable. He tries to give me every discount that is possible to fit my budget. Thanks Yanis you are the best and I hope I spelled your name correctly lol."
We responded:
"We sincerely appreciate your kind review, Deborah! It's wonderful to hear about your positive experience with Yanis (you did indeed spell his name correctly)! He and the rest of our team are so grateful for your nice compliments and acknowledgment of our efforts. Let us know if you need anything. We're always happy to serve you! "
Profile photo of Darlyl Moore

Darlyl Moore

June 21, 2024

5  out of  5
rating by Darlyl Moore
"Ms Paula is the best she has gone out of her way to make sure that everything is OK for me"
We responded:
"We appreciate your kind review! Paula will be so pleased to see your kind words! We're grateful for your feedback and look forward to continuing to provide excellent service to you. Thank you for choosing us! "
Profile photo of Kevin Castillo

Kevin Castillo

June 21, 2024

5  out of  5
rating by Kevin Castillo
"Very good!"
We responded:
"Thank you for the five-star review, Kevin! Your support is greatly appreciated! If you need anything, let us know. "
Profile photo of Tia Hughley

Tia Hughley

June 13, 2024

5  out of  5
rating by Tia Hughley
"This office is awesome, and Paula Jordan is one of the best examples of customer service ever. She makes sure you are getting the best value for your dollar."
We responded:
"Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us. Paula is indeed exceptional at ensuring our customers get the best value. We look forward to serving you again soon!"