State Farm® Insurance Agent Robert James
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
nancy nguyen
January 7, 2026
"Felicia was very helpful and I would recommend Robert James State Farm to anyone!"
Marcus Moorer
January 7, 2026
"Mrs. Paula is one of the greatest worker that I have encountered. She make it so easy to follow through"
J Roberts
January 6, 2026
"I contacted State Farm with regards to property insurance. Debby Snodgrass answered my call. She explained everything in detail and provided me with a quote. Debby is very knowledgeable, and the entire process was easy. Her excellence in customer service and communication far exceeds what I have experienced with other companies. She is truly an asset to State Farm, and I look forward to working with her soon on other insurance coverage. Thank you, Debby, for all your help!"
Anne Smith
January 4, 2026
"My husband is a retired veteran, we've had state farm for years, every time we got back to the states we'd go back to state farm, always stellar service until we moved to ga after he retired, before leaving SC we got a 200k insurance policy for me, made regular payments every month via auto pay, until one month they took it out before they were supposed to, so I put an end to the auto pay, got a nasty grams from our agents office saying we had until a certain day to pay, we paid 3 days before the given day, they kept our car policies open, but not the life insurance, they assured me that they would fix it, they didn't, so all those years we were paying for it was money lost, then we put in a claim after parts of ga got hit with torrential rain, an adjuster came to our house got paid very little, so little we couldn't fix the water damage, never sent anyone to check the air quality, my husband and I have been getting sicker and sicker because of the mold in our house, I called and called, they again assured me that they would fix it, that never happened, then someone keyed my husband's truck, put in a claim, nothing ever happened, then last Aug I was coming home from the grocery store and some kids threw I don't know what at my car, damaged the hood and drivers and back passenger door down to the metal, put a claim in, nothing, so last fri I called claims, person that I talked to said she was on another line and that she would call me right back, here it is 550 Monday evening and still no call, you guys truly suck, sf motto, like the worst neighbor, sf NOT there"
"HI, Anne. We apologize for the experience you’ve had. We are following up to work on a resolution for you. In the meantime if you need anything else please be sure to contact our office and will accommodate you"
Ryan Pickrell
January 1, 2026
"Paula is absolutely excellent! She is knowledgeable, patient, and thorough. Her professionalism and willingness to help go above and beyond, and I always know I’m in good hands with her. When I have insurance needs or questions, she's my first call."
Dr. Marlena Park-Myles
December 30, 2025
"After more than 10 years with another insurance company, I recently switched my car and home insurance to State Farm, and my only regret is not doing it sooner. Ever since Claudia reached out to provide me with a quote, I received top-notch customer service. She thoroughly explained my policies and ensured I received all the available discounts. Claudia is the best, and I highly recommend using the Robert James insurance agency for all your insurance needs. You will not be disappointed!"
"Hello Dr. Marlena Parker, thanks for your 5-star review and for trusting my team member Claudia and our office to assist you with your insurance needs. Our promise to you is that we will not let you down and will give you the level of service and priority that you deserve!"
Tina Hope
December 19, 2025
"AMAZING service from Yanis from beginning to end with AWESOME customer relations with auto and home insurance! Definitely 5-star! Give him a call for auto, home, or life insurance quotes, today!"
"Good Afternoon Tina, Thanks for the 5-star review. Yanis prides himself at giving his customers sound advice and guidance full of discounts, and savings. Your recommendation is priceless!!!"
Tonoris Burgess
December 13, 2025
"Yanis Frausto was so helpful and made me feel like I was important. The information he shared while we discussed my insurance policy was very informative and appreciated. Hands down one of the best insurance agents that I’ve encountered. The discounts and rate he gave me was lower than the liability insurance I had previously. State Farm got me singing the jingle looking for Jake 🤣🤣. Great job!!"
"Hello Tonoris, thanks for your kind words. Yanis is an exceptional Insurance professional that works hard to ensure his customers get the best deals possible and gives them advice to help assist with future insurance needs. I'm sure your words have made his day!"
Weaneh Freeman
December 12, 2025
"I have been with Robert James State Farm since 2018 and working with his team is always very seamless and a great experience all around. My go-to girl has been and will always be Paula just because she is so personable, considerate, empathetic, and she ensures I am covered in all insurance areas while providing the knowledge I need to know and feel empowered to take control of my future while I am covered on a day to day. Thank you so much team!"
"Hello Weaneh, Thanks for your 5-star review and kind words regarding Paula. She is an exceptional team member with great patience and knowledge. Her personality is contagious, and she always strives to make sure her interactions with customers are memorable."
Lauren Oblitey
December 11, 2025
"Paula is so amazing! Been doing business with her for years and she has always been the best!"
"Hello Lauren, I'm so glad that Paula has been there for you to assist you for all of these many years. We thank you for your review and being our customer for such a long time!"
Terika Cole
December 4, 2025
"Paula is absolutely the best. Shes so patient, kind and she explains everything where i can understand!! Shes my go to person for all my insurance needs!!"
"Hello Terika, Thanks for your 5-Star review! Paula is an exceptional team member, that never leaves a stone unturned helping our customers fulfill all of their insurance needs!"
Mary Anne Fritz
December 2, 2025
"Paula is fantastic. She definitely knows her job. She took the time necessary to resolve my dilemma and get a great outcome. With her knowledge she new who to contact and didn’t just stop with one explanation."
"I'm so glad to hear it, Mary! Thank you for taking the time to share your positive experience with Paula! We're very fortunate to have her on our team, and I'm happy to hear you're pleased with her assistance. Feel free to let us know if you have any questions about anything or need further assistance! "
Samuel Atere-Roberts
November 25, 2025
"Belen was an exceptional All State Agent. She was meticulous in explaining each item in the quote and it helped in me determining my limit of liability, especially the need for coverage above the minimum required in GA. She also explained ways to save on my premiums including renewing my Defensive Driving certificate which had expired. Good job Belen"
"Hello Samuel, Thanks for your 5-star review. Belen has been with my office for over 4 years , and she takes great pride in assisting our customers and helping them with their insurance needs."
Kam Watts
November 24, 2025
"Belen was so professional an nice"
"Hello Kam, Thanks for your 5 star rating and excellent comments regarding Belen."
Mike Jett
November 24, 2025
"I stopped by to get a quote for a new car and Paula was absolutely great. Very informative and extremely helpful."
"Hello Mike, Thanks for stopping by our office and thanks for your excellent review! Paula always stives to go the extra mile to make sure our customers are well informed."
Janet Thomas
November 19, 2025
"I would like to say Paula was very helpful took the time to explain everything and had patient with me.I would give her a five star if l could l would give her a ten star.Very helpful and nice personality."
"Hello Janet, Thanks for your positive feedback regarding Paula She enjoys helping our customers and always does it with a smile and strives for perfection. So, a 10-star rating would have not been out of line!"
Francisco Nava
November 13, 2025
"Paula was great and very helpful"
"We appreciate your review, Fransisco! I'm so glad Belen and Felicia were able to help you out with your insurance needs! If you need help with anything else, feel free to contact us. "
Cara Dione
November 3, 2025
"Paula was very helpful, patient and kind. She answered all my questions, offered solutions and was great w follow up."
"Hello Cara, thanks for your 5-star rating and positive review. Paula works hard to make the customer experience in our Agency exceptional! Moreover, she always goes the extra mile to offer solutions that fit the individual needs of our customers!"
Pam Ogletree
November 3, 2025
"I switched to State Farm and wouldn’t look back. I only love to work with Paula. She’s the best and knowledgeable in what she does."
"Hello Pam, thanks for your patronage and positive feedback on Paula. We truly value you as a customer!"
Kashon Caldwell
October 30, 2025
"The Rep was helpful and knowledgeable. I appreciate her service"
"Hello Kashon, thanks for your excellent rating. My team takes great pride at assisting our customers to make sure your experience with our Agency is beneficial and helpful!"
Jessica Alexander
October 24, 2025
"Paula was great! She helped me with updating my policies. She was also able to provide me with additional information helping me to better understand my coverage. Very kind & patient!"
"Hello Jessica, thanks for your 5-star rating! One of Paula's greatest strengths is her patience and her ability to problem solve. Thanks for those kind words. Have a great day"
chizzy lee
October 23, 2025
"Debby was very polite and informative"
"Hello Chizzy, thanks for your comments and rating regarding Debby. She takes great joy in making sure she fully helps our customers by providing great advice!"
Marshaun Blake
October 22, 2025
"In a world full of automation. I can't begin to describe how much of a relief it is to have a problem, issue, or question regarding a bill or policy etc. And when I call Debbie answers the phone. Not to slight anyone else. But She is patient, she listens, and the she explains. She is knowledgeable about everything I have had to ask for help with. I truly appreciate her. Thank you Mr Marshaun J Blake"
"Thank you for sharing your experience! We’re so glad to hear how much you appreciate Debbie’s patience, knowledge, and willingness to help. Providing personal, attentive service is what we strive for, and we’re grateful to have Debbie on our team. We truly appreciate your kind words and your trust in us!"
Swan R
October 16, 2025
"Debby was very helpful and informative. Thank you for all your help!"
"Hello Swan, thanks for the exceptional rating for Debby. With her vast knowledge and experience, she enjoys providing information to our customers to help them with their insurance decisions!"
Kile Williams
October 15, 2025
"Yanis was very helpful in getting our policies & accounts updated!"
"Hello Kile, Thanks for the 5-Star rating. Yanis is one of my most experienced staff. He is very knowledgeable and is exceptional at what he does!"